Privacy Policy

jolievo (referred to throughout this Privacy Policy as "jolievo", "we", "us", or "our") is an online gaming platform accessible at jolievo.net, offering slots, live casino, bingo, lottery, and wheel games to players in the Philippines. jolievo operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR).

For the purposes of the Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules, jolievo acts as the Personal Information Controller in respect of the personal data it collects from registered players and website visitors.

jolievo collects personal data in several categories depending on your level of engagement with the platform. The specific data collected includes, but is not limited to, the following:

Registration & Identity Data

• Full legal name
• Date of birth (for age verification — you must be 21 years of age or older)
• Gender
• Nationality and country of residence
• Residential address, including barangay, city (e.g., Manila, Cebu, Davao, Quezon City, Makati), province, and postal code
• Email address
• Mobile phone number

Identity Verification (KYC) Data

• Government-issued photo identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID)
• Proof of address documents
• Selfie or facial image submitted for identity matching purposes
• Source of funds documentation where required for large transactions

Financial Data

• Payment method details (GCash account number, Maya account number, BPI, BDO, or Metrobank account details as applicable)
• Transaction history, including deposit and withdrawal records
• Wallet balance history

Gaming Activity Data

• Game session logs, including games played, wagers placed, and outcomes
• Bonus redemption history
• Responsible gaming limit settings and self-exclusion records

Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Cookie identifiers and session tokens
• Pages visited, time spent on platform, and navigation paths

Communications Data

• Customer support chat and email correspondence
• Feedback and survey responses submitted to jolievo
• Records of marketing preferences and consent status

jolievo collects your personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal request, contact our customer support team, respond to a survey, or update your account profile.
• Automatically through technology — when you access and interact with the jolievo website, our systems automatically collect technical and usage data through cookies, session tracking, and server logs. See Section 7 for full details on our cookie practices.
• From payment providers — when you deposit or withdraw funds, our payment partners (including GCash, Maya, BPI, BDO, and Metrobank) may share transaction confirmation data with jolievo necessary to credit or debit your jolievo wallet.
• From identity verification services — jolievo may use licensed third-party KYC service providers to assist with document verification and identity matching. These providers process your KYC documents on our behalf.
• From fraud prevention and compliance services — jolievo may receive data from licensed anti-fraud and anti-money laundering screening services to assist in compliance with Philippine regulatory obligations.

jolievo uses the personal data it collects for the following purposes:

Under the Data Privacy Act of 2012 (RA 10173), jolievo processes your personal data on one or more of the following lawful grounds:

• Contractual necessity — processing is necessary to perform our obligations under the Terms & Conditions you agreed to when registering your jolievo account, including providing access to games, processing payments, and managing your account.
• Legal obligation — processing is required for jolievo to comply with applicable Philippine laws, including the Anti-Money Laundering Act (RA 9160 as amended), PAGCOR licensing conditions, and tax reporting obligations.
• Legitimate interests — processing is necessary for jolievo's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and improving the quality of the gaming experience, provided these interests are not overridden by your own rights and interests.
• Consent — where jolievo relies on your consent as a legal basis (primarily for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

jolievo does not sell, rent, or trade your personal data to any third party for their own commercial purposes. jolievo may share your personal data with the following categories of third parties only where strictly necessary:

• Payment service providers — GCash, Maya, BPI, BDO, Metrobank, and other licensed payment processors, solely for the purpose of facilitating deposits and withdrawals from your jolievo wallet.
• KYC and identity verification providers — licensed third-party services engaged by jolievo to verify the authenticity of identity documents and confirm player eligibility.
• Game software providers — licensed gaming studios and software suppliers that provide the slot, live casino, bingo, lottery, and wheel game content available on jolievo. These providers may receive anonymised session data necessary to operate their games.
• Fraud prevention and AML screening services — licensed compliance technology providers used to screen transactions and player activity against known fraud patterns and regulatory watchlists.
• Customer support technology providers — licensed helpdesk and live chat platform providers that process support communications on behalf of jolievo.
• Regulatory and law enforcement authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where jolievo is legally required to disclose information.

All third-party service providers engaged by jolievo are bound by data processing agreements that require them to process your personal data only for the purposes specified by jolievo and in accordance with applicable Philippine data protection law.

jolievo uses cookies and similar tracking technologies on its website to ensure the platform functions correctly, to maintain your login session, and to understand how players use the site so we can improve the experience over time.

The types of cookies used on the jolievo platform are as follows:

• Strictly Necessary Cookies — essential for the website to function. These include session cookies that maintain your logged-in state and security tokens that protect your account. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies — remember your preferences such as language settings and responsible gaming limit configurations, so you do not have to re-enter them on each visit.
• Analytics Cookies — collect aggregated, anonymised data about how visitors use the jolievo platform, including which pages are most visited and how players navigate between game categories. This data is used solely to improve the platform.
• Security Cookies — assist jolievo in detecting and preventing fraudulent account activity and bot-driven traffic on the platform.

You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect your ability to use some features of the jolievo platform. jolievo does not use third-party advertising or tracking cookies that profile your behaviour across external websites.

jolievo retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable Philippine law or regulatory obligation.

The following general retention periods apply:

• Account and identity data — retained for the duration of your active account and for a period of at least five (5) years following the closure of your account, in compliance with Anti-Money Laundering Act requirements.
• Transaction and financial records — retained for a minimum of five (5) years from the date of each transaction, as required by Philippine financial record-keeping regulations.
• KYC documentation — retained for the duration of your account and for five (5) years following account closure.
• Gaming activity logs — retained for a minimum of two (2) years from the date of each gaming session.
• Customer support correspondence — retained for two (2) years from the date of the last correspondence, unless longer retention is required for dispute resolution or legal proceedings.
• Marketing consent records — retained for the duration of your account registration and for two (2) years following account closure or consent withdrawal, to demonstrate compliance with consent requirements.

When your data is no longer required, jolievo will securely delete or anonymise it in accordance with our internal data disposal procedures.

jolievo implements a range of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and jolievo servers.
• Encryption of sensitive data at rest, including KYC documents and financial account details.
• Strict access controls limiting internal access to personal data to authorised personnel with a documented business need.
• Regular security assessments and vulnerability testing of the jolievo platform infrastructure.
• Two-factor authentication options for player accounts.
• Continuous monitoring of platform activity for anomalies indicative of security incidents or fraud.

While jolievo takes data security seriously and invests in maintaining robust protections, no online platform can guarantee absolute security against all possible threats. In the event of a personal data breach that is likely to cause significant harm to affected players, jolievo will comply with its notification obligations under RA 10173 and will inform affected players and the National Privacy Commission as required by law.

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to the personal data jolievo holds about you:

• Right to be Informed — you have the right to know what personal data jolievo collects about you, how it is used, and with whom it is shared. This Privacy Policy is the primary vehicle through which jolievo fulfils this obligation.
• Right to Access — you have the right to request a copy of the personal data jolievo holds about you, along with information about how it has been processed.
• Right to Correction — if any of the personal data jolievo holds about you is inaccurate or incomplete, you have the right to request its correction. You can update many details directly through your jolievo account settings.
• Right to Erasure or Blocking — in certain circumstances, you have the right to request that jolievo delete or block your personal data, for example where the data is no longer necessary for the purposes for which it was collected, subject to jolievo's legal retention obligations.
• Right to Object — you have the right to object to the processing of your personal data where jolievo relies on legitimate interests as its legal basis, and where your rights and interests override those of jolievo.
• Right to Data Portability — where technically feasible, you have the right to receive a copy of the personal data you have provided to jolievo in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint — if you believe jolievo has not handled your personal data in accordance with RA 10173, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact the jolievo data privacy team through the customer support channels described in Section 14. jolievo will respond to verified data rights requests within the timeframes prescribed by RA 10173 and its implementing rules.

jolievo is an online gaming platform intended strictly for adults. In the Philippines, participation in casino-style gaming is restricted to individuals who are 21 years of age or older. jolievo does not knowingly collect personal data from any individual under the age of 21.

jolievo employs active age verification procedures during the account registration process. All accounts are subject to KYC verification, which includes confirmation that the account holder meets the minimum age requirement.

If jolievo discovers or receives credible information that personal data has been collected from an individual under 21 years of age, it will take immediate steps to close the relevant account, delete the associated personal data, and return any deposits made, less any amounts already wagered.

jolievo may send you promotional communications about new games, bonuses, tournaments, and platform features where you have provided your explicit consent to receive such communications at the time of registration or through your account settings.

jolievo's marketing communications may be delivered through the following channels where you have opted in:

• Email to the address registered on your jolievo account
• SMS to the mobile number registered on your jolievo account
• In-platform notifications within the jolievo website

You can withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in your jolievo account settings panel.
• Clicking the unsubscribe link included in any jolievo marketing email.
• Contacting jolievo customer support and requesting removal from marketing lists.

Withdrawal of marketing consent does not affect your ability to receive essential service-related communications from jolievo, such as account security alerts, transaction confirmations, and important policy updates, which are sent on the basis of contractual necessity rather than consent.

jolievo may update this Privacy Policy from time to time to reflect changes in our data processing practices, updates to applicable Philippine law, or changes in the scope of our gaming services. The date of the most recent revision is displayed at the top of this page.

Where jolievo makes material changes to this Privacy Policy that significantly affect how your personal data is processed, we will notify registered players through an in-platform notification or email communication prior to the changes taking effect, where reasonably practicable.

Your continued use of the jolievo platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any material change, you may exercise your right to request account closure by contacting our customer support team.

The most current version of this Privacy Policy will always be accessible at jolievo.net/privacy-policy. jolievo recommends that you review this page periodically to stay informed about how your data is being protected.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights under RA 10173, need to report a potential data security concern, or want to withdraw your marketing consent, please reach out to the jolievo team through any of the following channels:

• Live Chat: Available 24/7 directly on the jolievo platform. This is the fastest way to reach our support team for general account enquiries.
• Email: [email protected] — for privacy-specific requests, please include "Data Privacy Request" in the subject line so your message is directed to the appropriate team.

jolievo designates a Data Privacy Officer (DPO) responsible for overseeing compliance with RA 10173 and for handling data subject rights requests. Formal data rights requests submitted by email will be acknowledged within three (3) business days and resolved within the timeframes prescribed by the National Privacy Commission.

If you are not satisfied with jolievo's handling of your personal data or your data rights request, you have the right to file a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).

This Privacy Policy, together with the jolievo Terms & Conditions, constitutes the complete framework governing your relationship with jolievo as a data subject and as a registered player on the platform.